Tier 2 Customer Support Analyst in Germantown, MD to: diagnose, reproduce & resolve software & sys issues; triage tech probs to identify problems' root causes; resolve software & sys issues throughtech analysis; recreate errors in test/beta environments; produce reports on performance & response using SQL & Microsoft Excel; write SQL queries. Min. Req’ts: MS Comp Sci, Software Eng’g or rel field plus 1 yr rel exp req’d or BS Comp Sci, Software Eng’g or rel field plus 5 yrs rel exp req’d. Exp. in SQL req’d. Send resume & cover ltr to: HR, DrFirst.com, Inc., 9420 Key West Ave., Ste. 101, Rockville, MD 20850. No calls or emails. EOE.