Metro mulls refund policy

  • Published in Local

metro logoWASHINGTON D.C. — A proposal to refund Metro passengers for late trains during rush hour moved one step closer to becoming a reality last Thursday after a Washington Metropolitan Area Transit Administration committee unanimously approved a plan that would refund passengers for trains that are late by 15 minutes or more during rush hour service. 

The unanimous recommendation by Metro’s Safety and Service Delivery Committee’s during its Jan. 11 meeting brings the plan one step closer to final approval, and needs only the full WMATA board's approval before going into effect, which WMATA General Manager Paul Wiedefeld said could happen as early as Jan. 26.

“We know we still need to earn back their confidence,” explained Assistant GM Lynn Bowersox.


Metro cutting negative SmarTrip balances

  • Published in Local

WMATA metro logoStarting Monday, Jan. 8, Metro riders will no longer be permitted to have a negative balance on their SmarTrip cards after entering or leaving a station or bus with slightly less than the required fare.

WMATA Chief Financial Officer Dennis Anosike said that fare gates and bus fare boxes would stop allowing negative balances because the unpaid negative fares are costing Metro too much potential revenue. 

"In an environment where every dollar counts, we are taking a common sense approach to ensure that Metro is properly collecting the value of the transportation it provides to reduce the demand on Metro customers and the region for additional funding," Anosike said on Nov. 24.


Unused SmarTrip cards find home with charity

  • Published in Local

WMATA SmarTrip CardUnused and unneeded SmarTrip cards with remaining balances have a new home at a Washington-based charity.

Since January 2017, Miriam’s Kitchen, a nonprofit organization aimed at ending chronic homelessness, has been running a program that repurposes unneeded SmarTrip cards for the homeless and low-income owners.

“After we had heard about the Women’s March and the volume of people that were coming, especially from out of town that needed to buy the SmarTrip card and wouldn’t really have a purpose for it after they were returning to their places of origin, it dawned on us that this would be a good way to get a valuable resource that our guests really need,” said Miriam’s Kitchen case manager Margaret Dominguez.

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